SUPPORT

Ensuring the continuing functioning of your GSM gateway is a priority to
ensure maximum savings
and quality are achieved
at all times.

We understand this need
and provide comprehensive technical support and maintenance packages to
suit every businees need.

 

Once we have provided you with your ideal solution, we will be on hand to help with any technical issues you have.

GSM:SAVE has an excellent reputation for the levels of support provided to their customers.

Most commonly, our trained technicians can help resolve the problem on the telephone. Sometimes they will need to connect to your Gateway remotely, to effectively take over your Gateway and explore and resolve the issue.

If neither of these avenues are suitable, our technicians will come out to your site to fix your problem. Problems occurring that are identified as mission critical to your organisation are given top priority by our technical team. All enquiries are attended to the same day, and resolved as quickly as possible.

We all know how critical your telephones can be - GSM:SAVE ensure that when problems do occur, you receive help fast.

Customer Care
We provide all our customers with the same level of care with service levels that are defined and agreed between GSM:SAVE and the client.

  • Basic Hard Next Business Day Hardware Replacement
  • Bronze Monday to Friday 9.00-17.30 8 hour response
  • Silver Monday to Friday 9.00-17.30 4 hour response
  • Gold Monday to Sunday 9.00-17.30 4 hour response
  • Platinum Designed to meet individual requirements < sub 2 hour